PROVO, Utah and SEATTLE, May 5, 2021 / PRNewswire / – Qualtrics (NASDAQ: XM), the global leader in experience management (XM) and inventor of the XM category, today announced that Ridgecrest Regional Hospital is a national leader California chose Qualtrics CustomerXM to improve and simplify the patient experience program.
Ridgecrest will use Qualtrics to consolidate its existing hearing programs, hospital consumer assessment of healthcare providers and systems (HCAHPS) and ratings into a single platform. Qualtrics is a licensed provider of HCAHPS, a 29-question survey tool and data collection method used to measure patient experience and determine reimbursement costs.
“It is impossible to overstate the importance of a diverse, streamlined patient experience program today and the role it plays in delivering world-class care to our patients,” he said Brenda Diel, Quality Administrator, Ridgecrest Regional Hospital. “Qualtrics is the perfect partner for us to improve patient care. It offers seamless integration, real-time insights, and the ability to continuously shape and improve the overall patient experience.”
“Building an exceptional patient experience requires a flexible, agile and scalable platform,” he said Patty Riskind, Head of Global Healthcare, Qualtrics. “As an accredited HCAHPS provider, Qualtrics enables leading healthcare providers to both reinvent the regulatory surveys they need and access real-time patient feedback, both of which are critical to rapid action and a superior patient experience.”
All Qualtrics solutions are based on the Qualtrics XM platform, which has the highest security certifications including ISO 27001 and FedRAMP. Qualtrics is also HITRUST certified, which means that its technology platform gives customers the tools they need to manage HIPAA compliance.
For more information on Qualtrics in healthcare, please visit qualtrics.com/healthcare.
About Qualtrics
Qualtrics, the global leader in experience management (XM) and developer of the XM category, is changing the way companies manage and enhance the four core experiences of business customers, employees, products and brands. Over 13,000 companies around the world use Qualtrics to hear, understand, and act on experience (X-Data) data to uncover the beliefs, emotions, and intentions that tell you why things are happening and what you are against have to do. The Qualtrics XM Platform is a system of action that enables companies to attract customers who stay longer and buy more, engage employees who build a positive culture, create breakthrough products that people love, and build a brand that people are passionate about to have. To learn more, please visit qualtrics.com.
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SOURCE Qualtrics
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